Privacy Policy

1. Data controller

LiveElectric (hereinafter "LiveElectric") is responsible for processing personal data collected through its website and live-line operations management platform.

2. Data we collect

We may collect the following categories of data:

• Identification and contact data (name, email, phone, role, company).
• Platform usage data (users, activity logs, timestamps, and executed actions).
• Operational evidence uploaded by users (photos, documents, and records linked to checklists).
• Technical data (IP address, device, browser, sessions, technical cookies).

3. Processing purposes

• Provide the contracted service and maintain platform operational continuity.
• Manage user accounts, authentication, security, and traceability.
• Respond to commercial inquiries, demo requests, and technical support.
• Improve features, usability, performance, and service security.
• Comply with applicable legal, regulatory, or contractual obligations.

4. Legal basis

We process personal data based on: (a) contract performance, (b) compliance with legal obligations, (c) legitimate interest in security and service improvement, and (d) consent where applicable.

5. Data retention

We retain data for as long as necessary to fulfill the purposes described, legal obligations, and applicable audit periods. When no longer needed, data is securely deleted or anonymized.

6. Sharing and transfers

We may share data with technology providers that deliver services for LiveElectric (hosting, infrastructure, monitoring, support), under confidentiality and security agreements. We do not sell personal data.

7. Information security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration, or destruction, including access controls, audit logs, and infrastructure safeguards.

8. Data subject rights

Data subjects may request access, rectification, updating, objection, or deletion of their personal data, in accordance with applicable regulations, by writing to the contact email listed in this policy.

9. Cookies

We use technical and performance cookies necessary to operate the site and improve its functionality. If we incorporate non-essential cookies, we will request consent where applicable.

10. Changes to this policy

We may update this policy to reflect service improvements or regulatory changes. The current version will be published at this same URL with its update date.

11. Contact

For privacy inquiries or to exercise your rights, write to: contacto@liveelectric.app